Privacy policy

Introduction

Last updated: January 15, 2026

This Privacy Policy describes how Alveora Beauty collects, uses, and protects your personal data when you visit our website, use our services, or make a purchase.
Alveora Beauty uses the Shopify platform, which allows us to provide you with a secure and efficient shopping experience. In the event of a conflict between our Terms and Conditions and this Privacy Policy, the latter shall prevail with regard to the processing of personal data.
By using our services, you confirm that you have read and understood this Policy.

This Privacy Policy is provided in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable European data protection laws.

Personal data we collect

The term personal data refers to information that allows you to be identified directly or indirectly.
Depending on your interaction with the website, we may collect:

  • Contact data: name, address, shipping and billing address, email, phone number

  • Payment data: information necessary to complete transactions (managed through secure providers)

  • Account data: username, preferences, and settings

  • Purchase data: products viewed, purchased, or returned

  • Communications: messages sent to our customer service

  • Technical data: IP address, browser, device used

  • Usage data: information about interaction with the website

Sources of personal data

We collect personal data:

  • directly from you

  • automatically through the website and cookies

  • through service providers operating on our behalf

  • from authorized partners or third parties

How we use your data

We use your personal data to:

  • provide and improve services

  • manage orders, payments, shipping, and returns

  • communicate with you for support or updates

  • marketing purposes, only with prior consent

  • security and fraud prevention

  • legal and regulatory compliance

Data sharing

Your data may be shared with:

  • Shopify and service providers (payments, shipping)

  • marketing partners, in compliance with applicable regulations

  • competent authorities, if required by law

We do not sell your personal data.

Relationship with Shopify

Our website is hosted on Shopify, which processes certain personal data to enable the operation and improvement of services.
For more information, you can consult Shopify’s Privacy Policy:
https://privacy.shopify.com

Cookies and similar technologies

We use cookies and similar tools to improve the browsing experience and for analytical and marketing purposes.
You can manage your preferences through the cookie banner.

Minors’ data

Our services are not intended for minors. We do not knowingly collect personal data from minors.

Data retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, and protect our rights.

Your rights

Under applicable data protection laws, including the GDPR, you have the right to:

  • access your personal data

  • request correction or deletion of your data

  • object to or restrict the processing of your data

  • request data portability

  • withdraw consent at any time, where processing is based on consent

  • lodge a complaint with a competent data protection authority

International transfers

Data may be transferred outside the European Economic Area in compliance with the safeguards required by applicable law.

Changes to the policy

We reserve the right to update this Policy. Changes will be published on this page.

Contacts

For any questions or requests regarding privacy, you can contact us at:
info.alveorabeauty@gmail.com